FAQ

What causes turbine failure?

Daily autoclaving, grinding on hard surfaces, maintenance, quality parts and air pressure and speed are all factors that play a part in turbine failure. The Dentist’s Choice repair company and dental office share equal responsibilities in making sure these factors are either followed through and controlled 100% to ensure the best performance of the handpiece.



What causes bearing failure?

Bearings are the first to wear out in a turbine. Buildup of debris, excessive air pressure, excessive temperatures during autoclaving, side load stress, bent burs are all main causes for bearings to fail or wear faster.



How fast can I get my handpiece back?

It will be repaired in 24 to 48 hours (this does not include shipping time). * Estimates and special part orders will extend return time.



Do you guarantee your repair work?

We warranty all high-speed repairs for 4-8 months. B: We warranty all low-speed motors and attachments for 6 months.



What form of payment do you accept?

We bill in a net 30 basis and we accept Visa, MasterCard, American Express and check payments.



Do you charge for estimates?

No. Our estimates are free of charge.



How do I send my handpieces to you?

Give us a call and we will fax over a USPS shipping label to you. Or print out the work order and mail label, fill out the work order, and use the Free USPS Mailing label, attach to your bubble mailer or small box. Local area doctors can call us to schedule a local driver pick up (10 mile radius)



Why does my bur shake constantly?

A bent or warped bur, under sized bur .0626 or oversized bur .0630, deteriorated auto or manual chuck, bearings and O-rings, will cause unbalance of the turbine leading to vibration and shaking.



How long should the turbine last?

A turbine should last anywhere from 3 to 12 months. Constant usage will shorten turbine life but consistent maintenance will ensure a longer lasting turbine.



How often should I lube my handpiece?

You should lube your handpiece before and after autoclaving. . Please reference the power point presentation on Handpiece Maintenance.



What is an overhauled turbine?

An overhauled turbine involves the reusing of the current chuck and new components such as bearings and O-rings.